Some common questions we get about M-Callie
No, M.Callie is a web-based platform that works on any browser, including desktops, tablets, and mobile devices.
You can set your open hours via an intuitive calendar interface with real-time updates and error notifications, preventing double bookings.
Clients can book appointments via toll-free voice calls, where an AI-powered bot will guide them through the booking process, including service type and urgency.
While designed for plumbers, M.Callie can be used by any service provider who schedules appointments.
Clients can book appointments via toll-free voice calls, where an AI-powered bot will guide them through the booking process, including service type and urgency.
If the bot has difficulty understanding the caller, it will try up to three times to clarify the request. If the issue persists, the caller will be given the option to be transferred to a person for assistance.
Yes! Customers can interact using both voice commands and the keypad, making it easier for those who prefer to press numbers instead of speaking.
If a customer calls for an urgent issue, the bot will prioritize the request and redirect to a specific number for further assistance.
Yes, M.Callie will collect the full address and verify it in real-time against a database to ensure accuracy. Callers will also have the chance to spell the street if that is easier for them. This prevents errors due to mispronunciations and ensures service availability in the correct location.
M.Callie is tested for all ages, ensuring a simple experience. Some users can use voice or keypad, with an option to speak to a person if needed.
M.Callie automatically detects scheduling conflicts and will propose to your customers only available times.
Yes! If a client contacts you directly, you can input the appointment details yourself through the dashboard or block your own time.
If you're unavailable, the caller may leave a message at the number where the call is routed (requires voicemail). In any case, you will always receive a list of missed calls so you can follow up later.
Yes! M.Callie can manage multiple calls simultaneously, ensuring no customer is left waiting and appointments are scheduled efficiently.
Yes! The interface supports multiple languages (French, Dutch, and English), and the booking bot can assist clients in different languages as well.
M.Callie only stores essential booking details securely in a separate instance dedicated to your business and does not share any client data with third parties.
Yes! You can upgrade anytime, and any unused portion of your current plan will be credited.
Yes, you can cancel your yearly subscription any time; you will continue to have access until the end of your billing cycle.
Yes! Forward your calls to M.Callie so customers can still reach you. This allows them to book appointments even when you're busy, ensuring seamless scheduling without needing a new number.
Yes, you’ll receive an alert when you're approaching your limit, so you can buy more minutes without service interruption.
Have any questions? Get in Touch